Shipping
& Returns
How long does my order take to ship?
SUFibers will always strive to package and ship your order within 5 business days, usually sooner! Please take holidays into consideration when placing an order. The least expensive shipping method will always be used. Please advise us if you would like expedited shipping, which will add to the shipping costs.
Which shipping services do you use?
Typically, I use USPS Ground Advantage. By arrangement with the US Postal Service, I am able to ship Ground Advantage which is frequently as fast as 3-Day Priority, at a slightly reduced rate. The USPS rates change periodically. Therefore, I must pass those increases on. During a recent increase in July 2025 it was extimated there would be a 6% to 8% increase for package shipments. I chose to go with a 7% increase. I am always comparing each shipment with UPS as well. The fastest, most reasonable form of shipping will be used and is determined on a per-shipment basis. (After a very bad experience with FedEx, I decided to pass on using that service. Their rates were frequently the highest as well.)
Do you offer international shipping?
Yes, International shipping can be arranged, cost to be determined depending on shipping address, as well as the weight of the wool ordered. SUFIbers will always search for the least expensive shipping available. PLEASE NOTE: Canadian Shipping rates are based on and order’s weight. Prices will jump with additional weight. (ex: 12 skeins weigh approx. 2# 6ozs) Shipping rates are embedded in the Order Form based on weight. If there are any questions please contact us at suzanne@sufibers.com. We will respond as quickly as possible.
What is your return policy?
Returns will be accepted if wool is unopened/complete. Postage for returns will be the responsibility of the purchaser. In some cases there may be a small restocking charge. Consider adding that last skein to your stash for a future use! ;)